Shipping & Returns

Due to the nature of Bitcoin, Store Credit will be issued if a refund for orders placed using this payment method are required.

Once product has left our shipping facility, we cannot reuse it or resell it. Therefore, we will not accept any returns on products or accessories. Refund requests will be handled on a case by case basis. No orders will be considered for a refund after 60 days.

International customers please contact customer service regarding policies on lost product.

Domestic orders received by 3PM EST will be shipped within 24 BUSINESS Hours. Orders received after 3PM EST on Friday, and over the weekend will be shipped in the next 24 BUSINESS hours. Orders received during American National Holidays will be shipped the next 24 BUSINESS hours.

International orders will be shipped within 48 BUSINESS Hours. Orders received after 3PM EST on Friday, and over the weekend, will be shipped within 48 BUSINESS hours. Orders received during American National Holidays will be shipped within 48 BUSINESS Hours.

Our policy is to provide the highest quality product and exceptional customer service. All orders will be shipped safely and discretely. Please send any order inquiries directly to our customer service department at service@cem-meso.com.

Please expect a response within 1 business day. We appreciate your business.